Care for Your Staff (and They’ll Help You Profit) with Susan Rollwagen

Susan Rollwagen, owner of Pepperbox Solutions (and also Carrie’s mom and secret weapon in business), is back on the podcast this week to dive into how business owners and managers can add value to the lives of their staff members. Susan and Carrie kick off the conversation by breaking down why business owners and managers should care if their staff are happy, and the aspects they can control to contribute to a positive work experience. Trust is a huge component, and Susan details the many aspects of building trust and the ripple effect that can have in a company’s culture. Susan and Carrie then discuss setting expectations for both a group and an individual, and how to enable employees to feel confident both in their current role and in future roles. Susan also touches on how personal self awareness and boundaries can contribute to employees feeling valued. They wrap up with the importance of soliciting feedback, encouraging autonomy, and celebrating wins with staff. 

Mentioned in this episode:

Pepperbox Solutions

Speed of Trust

The Tipping Point by Malcolm Gladwell


Myers Briggs 


Turn the Ship Around! 

Development Dimensions International

Partners in Leadership

BlessingWhite with GP Strategies

About Carrie

Carrie Rollwagen is host of the Localist podcast and cofounder of Church Street Coffee & Books. Currently, she works as Vice President of Strategic Planning at Infomedia, a web development company in Birmingham, Alabama. Find the Localist at @thinklocalist on Instagram and follow Carrie at @crollwagen.

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