Infomedia’s Director of Account Development, Pam Sanderson, returns to talk more about DNS. She gives tips for how to find out where your site is registered, how to investigate whether your name servers are at that registrar or somewhere different, and how to find login information to access your accounts.
Pam shares her process for investigating DNS and registrar information for Infomedia clients, and this is a process you can replicate if you’re searching for this information on your own. First, she starts at Who Is and looks up the domain to see where a website is registered (i.e. GoDaddy, Network Solutions, etc.). Who Is also shows where the name servers are — either at the registrar or somewhere different.
If you’re searching on your own, Pam recommends checking the email you would have used to purchase your domain — you can do a search for wherever you registered your domain (i.e. GoDaddy, Name Cheap, etc.). This will tell you that you still have access to the email where you registered for everything. And you can do a password reset, if needed, to get back into your account. If you don’t have a login to your registrar, such as GoDaddy, your next step is ask yourself if someone else registered your domain, or who manages your email. Keep in mind, though, that the person or company who manages your email may not be the same person or company who manages your website.
You have the ability to transfer a domain if needed. If someone else purchased your domain and you still have a good relationship with them, you can set up your own account with a registrar and have that person transfer the domain to you. You do not have to set up an account with the same registrar — for example, if you want to use Name Cheap, the domain can be transferred from GoDaddy. The transfer process takes about three days.
If someone purchased a domain on your behalf, but they do not consent to give you access, this is a more difficult situation. You may be able to contact the registrar for help, but if someone else purchased the domain, it’s technically theirs and not yours. There are some other paths to take in a situation like this, but they may not always result in you getting access to your domain. This is why it’s important to know from the start who has purchased the domain and who has access to the account.
If you work with Infomedia, either to build a brand new site or to have us take over your site, part of our job is to find all this information for you. This lessens the stress of trying to sleuth this information yourself!
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