Care for Your Staff (and They’ll Help You Profit) with Susan Rollwagen


Susan Rollwagen, owner of Pepperbox Solutions (and also Carrie’s mom and secret weapon in business), is back on the podcast this week to dive into how business owners and managers can add value to the lives of their staff members. Susan and Carrie kick off the conversation by breaking down why business owners and managers should care if their staff are happy, and the aspects they can control to contribute to a positive work experience. Trust is a huge component, and Susan details the many aspects of building trust and the ripple effect that can have in a company’s culture. Susan and Carrie then discuss setting expectations for both a group and an individual, and how to enable employees to feel confident both in their current role and in future roles. Susan also touches on how personal self awareness and boundaries can contribute to employees feeling valued. They wrap up with the importance of soliciting feedback, encouraging autonomy, and celebrating wins with staff. 

Mentioned in this episode:

Pepperbox Solutions

Speed of Trust

The Tipping Point by Malcolm Gladwell

Infomedia 

Myers Briggs 

Enneagram 

Turn the Ship Around! 

Development Dimensions International

Partners in Leadership

BlessingWhite with GP Strategies