How to Lead a Team During Quarantine: Susan Rollwagen on Managing Remotely in a Time of Uncertainly and Stress


woman holds coffee cup and laughsSusan Rollwagen, owner and founder of  Pepperbox Solutions (and Carrie’s mom), joins Carrie on The Localist this week. Susan helps businesses with performance management and achieving common goals, so we thought she would be the perfect guest to talk about working remotely. Susan and Carrie dive in with some of the challenges presented by working remotely, and discuss how to adapt methods of measuring productivity. Susan gives great ideas for running meetings remotely, and Carrie points out a common blind spot that leads to inefficiency. Susan and Carrie talk about how managers can reach out and the importance of checking in with people. They then discuss reprimanding employees, how to work with parents who are juggling raising kids and working full time, and how to encourage people. Susan and Carrie wrap up with layoffs and furloughs, and the dos and don’ts of handling a tough situation made even tougher by quarantine. 

Mentioned in this episode: 

Pepperbox Solutions

Extreme Ownership by Jocko Willink
Infomedia

Development Dimensions International Training

Sam Harris podcast with Matt Mullenweg on Working Remotely

Pepperbox Pandemic Help Request Form